![]() ![]() telehealth visit - and what’s going to make it easier for them, like sending automatic reminders the week and day before an appointment. It’s about knowing your patients’ preferences - like that they prefer to be texted during the day while they’re at work or if they prefer an office vs. Millennials and Generation Z, for example, may be more likely to prefer a text, email, or chat to a phone call. A patient engagement journey organizes those communication touchpoints and ensures you’re delivering the right information at the right time to the right person, and leveraging the appropriate communication channel. In today’s value-based healthcare world, having that personalized experience is more important than ever. How do I create the patient engagement journey?Įvery single interaction with a patient is part of the patient engagement journey and a moment of truth for the health system or provider to add value.
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